America’s Most Trusted Home Retailer Brand

The Lifestory Research 2021 America’s Most Trusted® Home Retailer Brand Study identified Costco as the most trusted brand among people familiar with home retail brands. Costco generated a Net Trust Quotient Score of 97.9 and the 5 Star Trust Rating among people familiar with home retail brands.

The America’s Most Trusted® Study is a proprietary, independent study that measures perceptions of 500+ companies—to determine which brands are viewed by consumers as today’s trusted brands. The America’s Most Trusted® Study is a large scale survey of consumers in the United States that seeks to identify the brands that people trust the most within their respective industries.  The Net Trust Quotient Score—created by Lifestory Research—is an objective ranking that identifies the brands most successful in putting their customers first and earning their trust.

Top 10 Home Retailer Brands Ranked  – 2021 America’s Most Trusted Study

  1. Costco

  2. Home Depot

  3. Lowes

  4. Target

  5. Best Buy

  6. Ace Hardware

  7. Bed Bath & Beyond

  8. Walmart

  9. Sams Club

  10. Kmart

2021 America’s Most Trusted® Home Retailer Brand
 
 

WHICH BRAND CAN YOU TRUST?

The Lifestory Research 2021 America’s Most Trusted® Home Retail Brand study examines trust among people familiar with home retail brands. The 2021 ranking is based on 14,367 people surveyed between January and December in the United States in the prior 12 months.  Brands included in the final ranking were nationally recognized by people familiar with home retail brands.

Details of the method used in the research program can be found on the survey methodology page as well as in the Lifestory Research America’s Most Trusted® Home Retailer Brand Study national press release that can be found on the Lifestory Research website.  

The Lifestory Research America’s Most Trusted® Home Retailer Brand Study investigates the questions asked when people are shopping for home goods and home improvement products. What are the best home retailer brands? Which home retailer brands do people recommend? Which home retailer can you trust?  What is the quality of different home retailer brands? The study also identifies critical service standards that drive higher customer experiences and the bottom line.  The study also addresses shopper reviews and summarizes net promoter, quality reviews, purchase intent, as well as a variety of other metrics.

The home retailer brands that were found to be most recognized in the study were Costco, Home Depot, Lowes, Target, Best Buy, Ace Hardware, Bed Bath & Beyond, Walmart, Sams Club, and Kmart. Costco received the highest Net Trust Quotient score and earned the #1 ranking of most trusted home retailer.

Lifestory Research America's Most Trusted® Study results are based on survey participants responses and should not be considered legal or financial advice. Your experiences may vary. For details, see our Terms of Use and Legal Notices on the Lifestory Research website. No promotional use or advertising can be made of America's Most Trusted® survey results without the express prior written consent of Lifestory Research.